Refund & Return Policy

🖤 Refund & Return Policy – Urban Balika

At Urban Balika, your trust is our top priority. We are committed to giving you a smooth and risk-free shopping experience with our **No Questions Asked Return Policy**.

🔁 Easy 24 Hours Return

You can return your saree within **24 hours of delivery**.

* No questions will be asked

* Product must be unused and in original packaging

* Parcel opening video is mandatory for return approval

💸 100% Full Refund Guarantee

Once we receive the product in the same condition as it was sent, we will process your **100% full refund**.

* Refund will be initiated within 24 hours after inspection

* Amount will be credited within 5–7 business days

* No hidden charges or deductions

👉 **Your money is completely safe with us.**

❌ Non-Return Conditions

Returns will not be accepted in the following cases:

* Product has been used or worn

* Parcel opening video is not available

* Product is damaged after delivery

🚫 COD Order Policy

For Cash on Delivery (COD) orders, we charge a small confirmation fee.

* If you refuse to accept the order at the time of delivery, this charge will be **non-refundable**

* This is to cover shipping, packaging, and operational costs

👉 We request customers to place COD orders only if they are sure to accept the delivery.

❌ Cancellation Policy

* Orders can be cancelled only before dispatch

* **Once the order is shipped, it cannot be cancelled**

📞 Need Help?

For any queries or support, feel free to contact us:

📞 +91 9928640716

📧 [urbanbalika@gmail.com]